Senior Product Analyst

Our Story Hello there. We’re Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! 
We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. 
If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife

At Zopa, analysts are the people who inspire ideas and strategies to drive our business forward and make our products better for customers. 

Our analysts are a mix of creative problem solvers and number whizzes with a passion for translating numbers into business opportunities and delivering insights to drive decision-making. They're also excellent communicators with the ability to story-tell with data to both technical and non-technical stakeholders alike.  

Our analysts are deeply embedded into the business and will interact with individuals at all levels of the business from Managers to our leadership team. 

We are currently looking for Senior Product Analysts (level 11) to join our AI, Mobile App and CRM product tribes. Your role is to be the key person generating the insight that helps us to make data-driven decisions to improve our product. 

Tribe focus areas: 

While the core role is consistent, each tribe offers a different problem space and stage of maturity:

• AI Tribe (Foundational / Builder)
  We’re looking for a Senior Product Analyst to join our AI tribe. This is a builder-style role focused on improving how transaction data is enriched, structured and trusted - and on raising the bar for how we experiment and learn.

  This role is about owning ambiguous problems, designing thoughtful experiments, and pushing systems forward through curiosity and disciplined analysis of the outcomes. 
  

• CRM (Evolving / High Impact)
  We’re investing in CRM analytics to help us move from campaign-led execution to a more customer-led strategy. With over 1.7 million customers, this role will play a key part in shaping how we target audiences, measure performance, and understand the true value of our communications.
  
  You’ll help bring consistency, working across CRM, Product and Marketing to deliver insight that drives better customer outcomes. It’s an opportunity to join at an early stage and have real influence on how this capability evolves. 
  
  This role will suit someone who enjoys turning data into practical insight, is curious about customer behaviour, and is comfortable working in a fast-paced environment where they can drive real customer impact. 
  
  

• Mobile App Tribe (Platform Ownership / Growth & Commercial Impact)
  The mobile app is how customers experience Zopa, from onboarding to managing their money and discovering new products. This role owns the app as a horizontal platform, while also being accountable for key commercial outcomes such as in-app conversion and product adoption.

  You’ll define and track metrics, identify opportunities to improve performance, and drive changes that deliver both customer value and measurable business impact.

  This role will suit someone who enjoys owning metrics end-to-end, balancing customer experience with commercial performance, and working across teams to drive meaningful outcomes.

A day in the life...

Partner with Product, Engineering and other stakeholders to shape product strategy and decision-making

Define, refine and embed clear, trusted metrics to measure product performance and customer outcomes

Analyse large and complex datasets to identify trends, risks and opportunities

Structure ambiguous problems into clear analytical approaches and deliver actionable insights

Design and evaluate experiments to test hypotheses and inform product development

Quantify trade-offs across customer experience, commercial performance, cost and risk

Build dashboards, deep-dives and analytical tools to support ongoing decision-making

Own analytical projects end-to-end, proactively identifying areas where analytics can drive impact

Communicate insights clearly to both technical and non-technical audiences, influencing stakeholders at all levels

About you...

• Strong SQL skills and experience working with large, complex datasets
• Experience with BI tools such as Tableau, Looker or Power BI; and bonus points for some Python 
• Experience in a data-led, fast-paced environment such as fintech, banking, consulting or a high-growth start-up
• Strong quantitative and analytical problem-solving skills with excellent attention to detail and you are a natural at turning data into insight to make decisions
• You can communicate your insights succinctly, stick to key results and influence upwards, downwards and sideways 
• You treat others with respect but you’re not afraid to challenge them sensitively 
• You’re a self-starter. You know when to ask for support and you’re not shy about doing so but you don’t wait to be told what to do 
• You’re always on the lookout for new learning opportunities and strive to be on the cutting edge 
• You are used to working in cross-functional teams with many skillsets coming together to make amazing products  

  *Please note - no candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!* At Zopa we value flexible ways of working. We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week. You'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.
*Subject to having the right to work in the country of choice
Diversity StatementZopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.