Head of Design - Chief Digital Office

 

 

 

We connect the present. We transform the future.

 

Have you ever wondered what makes it possible for millions of people to stay connected at the same time, from anywhere in the world, without anything failing? At Telefónica, we make it possible.

We are a global telecommunications and technology company that connects people, businesses, and communities through next‑generation networks and advanced digital solutions such as cloud, artificial intelligence, IoT, and cybersecurity.

With a history spanning more than 100 years, we work every day to ensure that innovation serves society, driving a responsible, sustainable digital transformation with real impact.

Here, we don’t just design infrastructures  we design the future. We look for people who are curious, enthusiastic, and passionate about what they do, who refuse to settle, and who want to help create the Telefónica of tomorrow.

 

If you’re passionate about technology that transforms lives, this is your place.

 

 

What will your mission be? 🎯

 

You set the vision and quality bar for design across CDO overall product pipeline. Build the culture that makes designers want to work here. Get design into strategic conversations early. Create career frameworks that show people a future.  Coach the team on modern practice including AI-augmented design tools.  And build the design operations infrastructure that makes 40 people effective at scale: tools, workflows, research ops, systems that let designers spend time designing instead of fighting process.

 

What skills are we looking for in you? 🔎

• Broad experience ranging from start‑ups to corporate environments, with the ability to build or transform design organizations, and deep expertise in Product Design, Service Design, Research, and design ops, including scalable systems and workflows.
• Solid executive presence, with excellent communication and storytelling skills, and the ability to operate effectively in ambiguity, bringing structure, clarity, and alignment to multidisciplinary and distributed teams.
• Fluent Spanish and English.

 

How will you contribute your capabilities to the purpose of the role? 💼

 

Set Vision & Standards

• Define quality bar across Product Design (UI/UX), Service Design, Creative, Research
• Build design operations that scale across products and markets
• Get design into strategic conversations early
• Represent design to all corporate business partners: Finance, Legal, HR and stakeholders
• (OBs)

Build Culture & Career Paths

• Create shared identity and community across 40+ designers
• Partner with CPSO on progression frameworks for all design disciplines
• Coach senior designers into leadership roles
• Portfolio reviews, critiques, rituals that build community
• Represent design in all relevant internal or external forums with compelling presentations and
• strong narratives

Coach Modern Practice

• Train designers on AI tools most haven't learned yet: Figma AI, v0, Uizard, Claude, Lovable...
• Show how AI augments creativity without replacing craft
• Model using these tools for higher quality outcomes faster

Own Design Operations

• Tools, workflows, resource planning. Figma, prototyping platforms, research ops
• Quality systems that scale without creating bottlenecks
• Make designers efficient: time spent designing, not fighting process

 

What other aspects do we value? 📚

• More than 12+ years design experience, 5+ years leading teams of 20+ people
• Fluent with AI-powered design tools and can coach others
• Experience with platforms or marketplaces, having led design through organizational transformation, fluency in Spanish and English, and background in telco, cyber/defense, or other regulated industries (such as fintech or healthtech) will be highly valued.

 

What advantages will you have by being part of our team? 💙

• Transformative projects. At Telefónica, you will take part in high‑impact projects that set industry trends and address the connectivity and digital transformation challenges of our society.
• Professional development. You will have a long career path ahead of you and opportunities to learn on a global scale thanks to our presence in multiple regions. We will offer you development opportunities, training, and mobility options. We want to grow and build the future with you!
• Flexibility. We are committed to work–life balance. At Telefónica, we promote flexibility and have become a benchmark in new ways of working and work–life integration measures.
• 27 working days of annual leave to enjoy.
• Social benefits. You will enjoy a comprehensive package of social benefits, including:
  • Life and accident insurance
  • Medical insurance for you and your family unit (spouse and children)
  • Meal voucher card
  • Flexible compensation plan with numerous options to choose from