Workforce Planning Manager - Operations

Join Qonto as a Workforce Planning Manager to strengthen how we plan and optimize capacity across our Operations teams. You will turn data into decisions that improve productivity, efficiency, and service quality across multiple markets.   This role will shape how we forecast demand, allocate resources, and steer budgets across internal and external teams. Your work will directly impact our ability to meet SLAs and regulatory expectations while scaling sustainably across Qonto’s 8 markets.   👩‍💻🧑‍💻As a Workforce Planning Manager at Qonto, you will:   • Own capacity planning and forecasting: Improve forecast accuracy and planning cadence by maintaining and evolving models for internal and external teams. • Steer budget performance: Reduce deviations vs plan by acting as the team’s budget point of contact and identifying efficiency levers. • Turn analysis into action: Deliver measurable productivity gains by translating qualitative and quantitative insights into clear recommendations and action plans. • Build and improve measurement tools: Increase visibility on productivity by maintaining dashboards and, when needed, creating simple tools (spreadsheets or SQL-based reporting). • Drive cross-functional projects: Improve service performance by coordinating stakeholders at Qonto and with vendors to execute process and tooling improvements.   🤔 What you can expect   • A scope that combines strategic planning, financial analysis, data work, vendor management, and continuous improvement. • A high-collaboration environment with many stakeholders, across teams and across countries. • A role where pragmatic problem solving matters as much as rigor, and where you will regularly work with imperfect data. • Opportunities to explore and apply new technologies, including AI and LLM-enabled tools, to unlock efficiency.   🤝 About your future manager   Your manager will be Gustavo, our Lead Planning and Reconciliantion.   • His path: Gustavo has built a solid career in the fintech and payments industry, holding key strategy and planning roles at Mercado Libre and Mastercard Advisors. Before joining Qonto, he honed his consulting skills at Bain & Company and completed an MBA at HEC Paris with a specialization in Data & AI. • What he can bring to the team? With over 7 years of experience, Gustavo brings a hybrid profile that combines strategic vision with strong technical data skills. He is an expert in workforce planning and financial reconciliation, adept at driving efficiency and leading complex projects in fast-paced environments.   🏅 About You   • Experience: You have at least 3 years of experience in a similar role as a Worforce Manager, or in analytical positions such as Business Analyst, Sales/Revenue Operations, Project Management, or Strategic Planning.  • Technical Mastery: You have strong Excel skills (forecasting, modeling) and solid SQL capabilities to manipulate large datasets independently. • Analytical & Strategic Mindset: You understand business and finance fundamentals (cost-to-serve, unit cost) and can identify patterns to turn data into practical solutions. • Impactful Communicator: You can drive projects end-to-end with autonomy and summarize complex analyses into simple, actionable recommendations for diverse stakeholders. • Languages & Curiosity: You are fluent in English and French (B2-C1 level) and have a strong curiosity for AI and new technologies to continuously improve efficiency   Qonto is committed to diversity and inclusion. We encourage all candidates who see the value they can bring to our team to apply.