Manual
Staff Product Manager – Platform
OnsiteLondon, England, the United KingdomApplications closedFinTechHealthTechB2B SaaSPayments
Our Take
Staff Product Manager at Manual owning core systems strategy across clinical commerce payments and pharmacy platforms.
What you’ll do
- Own the platform strategy defining multi-year vision for clinical commerce payments and pharmacy platforms
- Scale for rapid growth by driving reliability performance and architecture decisions to allow orders of magnitude volume increase
- Enable internationalisation including localization regulatory compliance needs and multi-currency payments
- Power rapid category expansion making it fast and safe to launch new products conditions and business lines
- Treat the platform as a product defining clear APIs and self-serve capabilities for internal teams
- Lead and grow a team of product managers while remaining hands-on on critical problems
- Drive commercial outcomes by connecting platform investment to business value through payments subscriptions and orders
- Set the operating rhythm defining metrics goals and rituals for measurable accountable work
What they’re looking for
- Extensive product management experience
- Senior or staff level ownership of platform infrastructure products
- Experience managing and developing product managers (player-coach)
- Strong technical depth in distributed systems APIs data models and infrastructure trade-offs
- Commercial acumen with a track record tying decisions to revenue cost and growth outcomes
- Demonstrated success scaling systems and teams through rapid high volume growth
- Experience in commerce subscriptions payments or regulated domains like healthcare fintech or pharmacy
Skills & Focus Areas
- Platform Strategy
- Roadmap Definition
- Distributed Systems
- APIs
- Data Models
- Infrastructure Trade-offs
As posted by Manual
The Opportunity
We are looking to hire a Platform Product Leader to own the strategy and execution for the systems at the core of our business. You will be responsible for taking our platform to the next level, setting the vision, building the roadmap, and delivering the foundations that let us grow rapidly, expand into new categories at pace, and scale internationally.
Our platform underpins everything we do: our clinical, commerce (orders and subscriptions), payments, and pharmacy systems. As our Platform Product Leader, you'll operate as both a strategist and a builder, defining where the platform needs to go over the next several years, then rolling up your sleeves to make it happen. You'll treat the platform as a product in its own right, with internal teams as your customers, and you'll be measured on how well it unlocks speed, reliability, and new revenue across the business.
This is a player-coach role. You'll manage and grow a group of product managers while remaining hands-on as an individual contributor on the most critical, ambiguous problems. It suits someone who is deeply technical enough to earn the trust of engineering, yet commercially sharp enough to connect platform investment to business outcomes. If you're excited by hard scaling problems, thrive in fast-moving environments, and want your work to power better care for patients, this is the role for you.
What you’ll do
Own the platform strategy — Define a multi-year vision and roadmap for our clinical, commerce, payments, and pharmacy platforms, and align the organisation behind it.
Scale for rapid growth, hand in hand with engineering — Drive the reliability, performance, and architecture decisions that let volume grow by orders of magnitude without breaking, engaging credibly on technical trade-offs and system design as a true peer to engineering leadership.
Enable internationalisation — Build the capabilities needed to launch and operate in new markets: localisation, regulatory and compliance needs, multi-currency payments, and region-specific clinical and pharmacy workflows.
Power rapid category expansion — Make it fast and safe to launch new products, conditions, and business lines on the platform, turning quarters into weeks.
Treat the platform as a product — Understand your internal customers deeply, define clear APIs and self-serve capabilities, and relentlessly reduce the friction other teams face building on top of you.
Lead and grow a team — Manage, mentor, and develop a group of product managers, setting a high bar and building a strong platform product culture, while continuing to IC on the highest-leverage problems.
Drive commercial outcomes — Connect platform investment to business value, protecting and growing revenue through payments, subscriptions, and orders, and making the economics of platform decisions explicit.
Set the operating rhythm — Define the metrics, goals, and rituals that keep platform work measurable, accountable, and tied to company priorities.
Who you are
Extensive product management experience, including senior/staff-level ownership of platform, infrastructure, or core systems products.
Experience managing and developing product managers, ideally as a player-coach who has stayed hands-on.
Strong technical depth. Comfortable with distributed systems, APIs, data models, and infrastructure trade-offs, and able to hold your own in detailed conversations with senior engineers.
Commercial acumen. A track record of tying platform and technical decisions to revenue, cost, and growth outcomes.
Demonstrated success scaling systems and teams through periods of rapid, high-volume growth.
Experience in at least some of: commerce, subscriptions, payments, or regulated domains (healthcare, fintech, pharmacy); internationalisation or multi-market expansion is a strong plus.
Exceptional ability to set strategy in ambiguity and then execute, turning a long-term vision into shipped, measurable outcomes.
Strong communication and influencing skills, with a track record of aligning engineering, commercial, clinical, and executive stakeholders.