Product Owner (CRM/Projects)

Join the team. Make an impact.

At Holded, we believe that daily admin should never stop a great idea from becoming a success. That's why we create intuitive software to empower anyone who dares to start their own business. Long story short: we want to make business simple.

In order to create cutting-edge products that meet the needs of the sector, talent is essential. We are looking for passion, creativity, and commitment. In return, we offer the same.

The Role

As a Product Owner, you will develop the product vision by working closely with C-level and stakeholders and transmit it to our skilled engineering team. Your main responsibilities will be:

• Take over the roadmap, decisions and learnings from the outgoing PO, and shape your own read of the product state in your first weeks.

• Own the strategy and roadmap of the CRM or Projects module, balancing adoption improvements, competitive gap closing, and AI integration.

• Prioritize the backlog and manage trade-offs between new features, experience improvements, product debt and progressive AI capability integration.

• Lead discovery through customers and data: interviews, quantitative analysis, prototyping, and A/B experimentation.

• Partner daily with an existing cross-functional squad (engineering, design, data) in an agile setup, refining user stories and accepting deliverables.

• Define success metrics (adoption, retention, business impact) and AI-specific quality metrics (accuracy, latency, human fallback).

• Design experiences that hold up against the probabilistic nature of AI outputs: fallbacks, edge cases, and user expectations.