Product Manager

Job Type:

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Role Purpose

We are seeking an experienced Product Manager to own and lead the Claims Digital Platform for SME insurance. The role is accountable for the coherence, prioritisation, and successful delivery of change across digital claims journeys, customer and broker self-service, and shared claims platform capabilities, including claims management workflow and AI-enabled claims capabilities. The Product Manager will balance strategic oversight with hands-on delivery leadership, ensuring initiatives are aligned, risks are managed, and the claims platform continues to support operational efficiency, customer outcomes, and regulatory requirements. The role also includes leadership and day-to-day management of Product Owners supporting the technology delivery.

Key Responsibilities

• Own the Claims Digital Platform roadmap, ensuring alignment across customer, broker, operational, and regulatory priorities
• Prioritise and sequence initiatives impacting SME claims journeys (e.g., notification/FNOL, document capture, claim tracking, settlement communications) and shared platform components
• Lead and manage day-to-day Product Owners supporting the technology delivery, providing direction, oversight, and coordination across initiatives
• Ensure integrity and consistency of the claims platform as multiple initiatives are delivered in parallel
• Lead cross-initiative coordination, managing dependencies, risks, and trade-offs across business, operations, and technology
• Provide delivery leadership for claims initiatives, working closely with delivery leads, Product Owners, claims operations, and technology teams
• Act as the senior product point of contact for Claims with underwriting, pricing, compliance, fraud, finance, and digital stakeholders
• Ensure changes meet regulatory, risk, accessibility, data protection, and security requirements
• Communicate progress, priorities, and outcomes clearly to senior stakeholders

Delivery Accountability

• Be accountable for end-to-end delivery of claims platform initiatives at a platform level
• Coordinate delivery across multiple squads, suppliers, third parties, and Product Owners supporting the technology delivery
• Provide oversight, direction, and support to Product Owners to ensure aligned execution across initiatives
• Support planning, release coordination, and readiness across the claims digital landscape
• Identify when and where additional delivery or programme support is required and work to integrate it

Experience & Capabilities

• Proven experience as a Product Manager owning digital platforms in insurance claims, specifically workflow and workbench delivery
• Demonstrable experience delivering claims management workflow solutions and AI-enabled capabilities into claims operations
• Experience leading and managing Product Owners or equivalent roles supporting technology delivery
• Strong understanding of SME insurance claims journeys (e.g., claim notification/FNOL, triage, validation, assessment, settlement, and ongoing communications)
• Demonstrable experience delivering complex digital change across shared claims platforms and integrations (e.g., policy admin, document management, payment/finance, fraud)
• Strong delivery leadership and ability to manage competing priorities and constraints
• Excellent stakeholder management skills within matrixed organisations, including claims operations, suppliers, and cross-functional delivery teams
• Comfortable working with ambiguity and balancing strategic intent with execution
• Good understanding of regulatory, conduct, and risk considerations relevant to claims handling

Key Outcomes

• Coherent, prioritised delivery of claims platform initiatives across the SME portfolio
• Improved consistency, speed, and transparency of SME claims journeys for customers and brokers
• Clear visibility of risks, dependencies, and delivery progress
• Platform changes delivered without compromising stability, compliance, operational controls, or customer outcomes

Work with amazing people and be part of a unique culture