Product Manager - Post Order Experience (m/f/d)

The role

• You own the end-to-end post-order journey — from order confirmation through delivery tracking, returns, and customer support touchpoints.
• You define and drive the product roadmap for post-order experiences, working cross-functionally with engineering, design, operations, and customer service.
• You use data and customer insights to identify friction points and prioritise improvements that directly impact retention and satisfaction.
• You collaborate with stakeholders across Flink's markets to ensure post-order flows work seamlessly at scale.

What they are looking for

• Proven experience as a Product Manager, ideally in consumer-facing apps or marketplace/e-commerce environments.
• Strong analytical mindset — comfortable digging into funnel data, defining KPIs, and running experiments to validate hypotheses.
• Experience owning a product area end-to-end, from discovery through delivery and iteration.
• Ability to align diverse stakeholders — engineering, ops, CX — around a shared product vision.
• Passion for customer experience and a track record of shipping user-facing improvements.

What is in it for you

• Work at one of Europe's fastest-growing instant grocery delivery companies with real product impact.
• Collaborative, international team environment across multiple European markets.
• Opportunity to shape a high-visibility product area that touches every single Flink customer.