Head of International Product / Group Product Manager - Customer Experience - Deliveroo Careers

Skip to content Head of International Product / Group Product Manager – Customer Experience Job ID: R3602 Product, Experience & Design United Kingdom - Home Office Ready to apply? Get started with your online application Apply now Not quite your dream role? Sign up to get notified when the right vacancy comes along. Sign up for job alerts About the Team The Customer Experience team's mission is to be the reason customers keep coming back after they experience a defect with their orders. We do this by redefining customer support and creating experiences that solve customer problems while building trust. We believe that by creating interactions that are effective, empathetic, and highly personalized, our merchants, couriers, and consumers will continue to choose us as we empower local economies around the world. As DoorDash, Wolt, and Deliveroo come together on a unified global platform, we're transforming how customer experiences are delivered around the world. By combining advances in AI with deep operational expertise, we're building products that enable exceptional experiences at global scale while preserving the unique needs of local markets. About the Role We're looking for an experienced product leader to lead one of the most strategic product areas within Customer Experience. This is a truly global role with responsibility across DoorDash, Wolt, and Deliveroo. You'll lead a team of Product Managers responsible for building the products that power our global Customer Experience organization, enabling millions of interactions across dozens of countries every year. As AI rapidly changes how customer experiences are delivered, you'll define how intelligent automation, rich context, and human expertise come together to create faster, more personalized, and more effective outcomes. Your team will build the products that capture the right information, surface the right insights, and continuously improve through intelligent feedback loops. A core part of this role is understanding the unique needs of local markets and translating them into globally scalable products. You'll work closely with regional teams to uncover operational, cultural, and language nuances, then build shared capabilities that deliver a consistent global experience while remaining flexible enough to meet local needs. Working closely with Engineering, Applied AI, Design, Data Science, and Operations, you'll define the long-term strategy for this product area and help shape the future of Customer Experience across DoorDash, Wolt, and Deliveroo. What You’ll Be Doing Define the long-term vision and strategy for a critical product area within Customer Experience across DoorDash, Wolt, and Deliveroo. Lead, coach, and develop a team of Product Managers, fostering a high-performing product organization. Shape how AI and human expertise come together to deliver faster, smarter, and more effective customer experiences. Build products that leverage rich customer and operational context to enable better decisions and more personalized experiences. Create intelligent feedback loops that continuously improve product quality, operational efficiency, and customer outcomes. Partner with regional teams around the world to understand local market needs and translate them into globally scalable solutions. Work closely with Engineering, Applied AI, Design, Data Science, and Operations to bring innovative products to life. Communicate product vision, strategy, and business impact to senior leadership. Requirements You have 7+ years of Product Management experience building impactful products. You have 2-3+ years of experience managing and developing Product Managers. You have experience building products that leverage AI or machine learning to solve meaningful user problems. You have a strong track record of defining product vision, strategy, and roadmaps that deliver measurable business impact. You have experience leading highly cross-functional initiatives across Engineering, Design, Data Science, and Operations. You are equally comfortable thinking strategically and diving deep into execution. You are an exceptional communicator with experience influencing senior leaders and driving alignment across organizations. You have empathy for the users you build for and a passion for creating products that improve customer experiences at global scale. Why Join Us? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Solve meaningful problems at real scale Work on a complex, always-on marketplace that impacts millions every day. 🌱 See your impact, fast Ship, test and improve ideas quickly in a low-hierarchy, high-ownership environment. 🧠 Grow through challenge and ownership Take on big, ambiguous problems and accelerate your career with strong support. 🌎 A culture built for builders High standards, collaboration, flexible working and continuous learning. 💰 Share in the success you help create Competitive salary and equity options, so you’re rewarded for the impact you make. ➡️ Want a deeper look at how we build? Check out our Tech Blog . We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here . Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. Apply now Similar roles London - The River Building HQ Product Manager, Double Order Product, Experience & Design London - The River Building HQ Group Product Manager – Head of EMEA Fraud, Trust and Safety Product Product, Experience & Design London - The River Building HQ Staff Product Designer (12-Month FTC) Product, Experience & Design View all roles Perks A competitive and comprehensive compensation and benefits package 1 Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus or relocation support Up to 5% matched pension contributions 2 Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success 3 Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants 4 Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity 5 Wellness Funded single cover healthcare on our core plan, with the option to add family members at own cost On-site gym (HQ), discounted external gym membership Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments Life assurance 6 Work Life Maternity, paternity and maternity and shared parental leave, eligible from day one of employment Excellent kit to enable working from home and a parent-friendly working culture Access to free mortgage advice Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content Regular Employee Resource Group (ERG) led social events – examples include dinners, dance lessons and in-office yoga sessions Summer and end-of-year parties Previous Next