Senior Product Manager, Trust and Safety

The role

• You own the end-to-end Trust & Safety domain for consumer payment experiences, balancing security with seamless UX across dispute management, customer care, and fraud interventions.
• You develop and execute product strategy for consumer protection and account integrity, defining roadmaps that prioritize user safety alongside business growth and conversion.
• You partner with Engineering, Risk, Fraud, and Operations to build real-time threat response systems while protecting legitimate user journeys; collaborate with UX designers on high-friction moments like account suspension and identity verification.
• You work closely with Legal and Compliance to ensure all experiences meet FCA requirements, PSD2/SCA standards, and robust KYC/AML flows without compromising UX.
• You define KPIs for Experience Health, monitoring how risk interventions impact user retention and trust, and influence senior stakeholders on navigating UK financial regulations.

What they are looking for

• 5–7 years of Product Management experience with heavy focus on Growth, Risk, or Trust & Safety in UK fintech or payments.
• Deep understanding of UK financial services sector, API-led processing, and regulatory frameworks (FCA, PSD2/SCA, KYC/AML).
• Data-driven mindset: ability to interpret complex risk and performance data to balance security with user delight.
• High emotional intelligence and exceptional communication skills for sensitive cross-functional discussions on fraud and user impact.
• Self-starter who thrives in fast-moving, stealth-focused environments with a strong bias toward action.

What is in it for you

• Real ownership of a strategic, high-impact domain protecting billions of transactions across global brands like Wise, Sony, and Klarna.
• Hybrid working: 3 days per week in London HQ office (Tuesday, Wednesday, Thursday) with genuine flexibility.
• Fast-moving, performance-obsessed culture with meaningful challenges recognized from day one; growth in your hands.
• Great Place to Work accredited company with support for diverse backgrounds and accessible working environment.