Senior Product Manager, Disputes

The role

• You own the end-to-end disputes domain — defining the global roadmap for both issuing and acquiring dispute capabilities.
• You lead strategy and development of the disputes API and merchant dashboard, giving merchants granular visibility over their chargeback lifecycle.
• You serve as subject matter expert on scheme compliance (Visa, Mastercard, Amex), translating regulatory changes into product features.
• You own KPIs including win rates, representment rates, and category types — using data to identify gaps across markets and industries.
• You partner with Legal, Treasury, and Dispute Operations to automate internal workflows and scale operational capacity.

What they are looking for

• 5–7+ years of product management experience in disputes, payment processing, or fintech.
• Technical fluency with API documentation, system architecture, and how data flows between issuers, acquirers, and card schemes.
• Strong analytical skills applied to real prioritisation decisions, not just reporting.
• High EQ and proven ability to influence senior stakeholders across Legal, Engineering, and Operations without direct authority.
• Hands-on execution mindset with end-to-end ownership across cross-functional teams.

What is in it for you

• Hybrid working model with three days per week in London HQ — real flexibility built in.
• Direct collaboration with global card networks (Visa, Mastercard, Amex) and third-party data providers.
• High-ownership role at a company powering billions of transactions for eBay, Klarna, Uber Eats, and Sony.
• Career-defining scope: you shape a global dispute strategy across both existing and new markets.