Tech Product Manager

Job Req ID: 60698

About the role

Payments are fundamental to BT Group’s commercial success, processing billions of pounds in transaction value annually across all our customer facing units including BT, EE, Plusnet and Openreach. This role supports and ensures that our payment capabilities not only meet today’s demands but are fit for the future.

In this role, you’ll be a Product Manager for our new strategic payments-as-a-service platform, BT Pay. You will run cross-functional squads that are focused on improving KPIs, customer journeys, and platform performance across BT’s digital payments ecosystem. You’ll help shape and deliver seamless, secure, and innovative payment solutions that enhance customer trust and satisfaction.

What you’ll be doing

• Define and own your product roadmap and squad backlogs, ensuring alignment with business objectives and growth targets.
• Prioritise features, experiments, and improvements that drive validated learning, customer value, and scalable growth.
• Identify and prioritise high-impact customer problems and design effective solutions with your team.
• Manage the full product lifecycle - from ideation and discovery to delivery and optimisation.
• Ensure timely and efficient delivery of product features using lean agile principles and iterative development.
• Lead ongoing user research to validate, refine, and evolve product solutions based on real customer needs and behaviours.
• Align product plans across the wider business, unblock development, and proactively communicate changes and impacts.
• Work closely with delivery teams across migration activities and squad based delivery tasks to enable One Payment strategic goals.

Essential Skills / Experience

• Previous experience of working on cross-CFU / divisional initiatives
• Previous experience of delivering complex organisation-wide products
• End-to-end product management/ownership experience

Desirable Skills / Experience

• Previous experience in FinTech or payments product ownership or management
• Delivery management
• User experience strategy
• Prototyping
• Product POC, launch and scaling experience

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. 
You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family 
• Market-leading paid carers leave with up to 2 weeks off 
• Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good.  Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers. 

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country.   Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.