Product Manager, Wholesale Messaging

Closing Date: Sunday 16th August 2026

Location(s): Birmingham, Bristol, London or Manchester

 

Flexible Working
The BT group operates a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week. 

About the role

The Messaging Team is responsible for BT's Application-to-Person (A2P) messaging services across the EE network, enabling businesses to communicate securely and effectively with millions of customers every day.

 

As a Product Manager for Wholesale Messaging, you will play a pivotal role in delivering the operational foundations and future growth of BT's messaging portfolio. Combining product management, industry collaboration and process innovation, you will help scale trusted business communications across SMS, RCS and emerging messaging channels while influencing the future direction of the messaging ecosystem.

 

From critical SMS notifications to the next generation of trusted business messaging through Rich Communication Services (RCS), we play a central role in shaping how organisations connect with their customers.

 

With a strong focus on messaging security, trust and customer protection, the team leads the verification of RCS agents and works closely with industry partners to drive the future of sustainable business communications.

 

As the Messaging team evolves, this role may expand to include line management responsibilities, providing an opportunity to coach, mentor and develop future team members while helping shape the future structure of the function.

What you’ll be doing

• Gather customer, partner and industry insights to identify emerging trends, validate opportunities and shape product roadmaps and future messaging strategy.
• Own and evolve the RCS Business Messaging onboarding and verification journey, creating scalable processes that support growth while maintaining quality, compliance and customer trust.
• Lead strategic initiatives that improve the scalability, efficiency and performance of BT's messaging products and services.
• Develop and manage product performance reporting, using data and automation to support decision-making, continuous improvement and operational excellence.
• Build strong relationships across the messaging ecosystem, representing BT with operators, aggregators, technology partners and industry bodies.
• Collaborate with commercial and account management teams to support go-to-market activities, partner engagement and business growth.
• Influence industry standards and identify opportunities that support the future development of trusted business messaging.
• Operate effectively at both strategic and operational levels, taking a hands-on approach to solving problems, improving processes and delivering outcomes.
• Support the development of team capability through coaching, mentoring and knowledge sharing, helping to build expertise across the Messaging team.

Essential Skills / Experience

• At least 3 - 5 years Product Management experience within telecommunications, messaging, OTT, digital communication platforms.
• Strong data literacy and technical aptitude, with the ability to use insights to inform decision-making and drive business outcomes.
• Proven ability to build effective partnerships, influence stakeholders and lead complex change initiatives across multiple teams and organisations.

Desirable Skills / Experience

• Direct experience working with messaging technologies, including SMS, RCS or CPaaS platforms.
• Experience working with mobile operators, aggregators or industry bodies.
• Familiarity with verification, authentication, trust or safety services.
• Experience of billing, onboarding or operational process automation.
• Experience coaching, mentoring or developing colleagues within a product, technology or commercial environment.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. 
You can design the package to suit you and your lifestyle. Your core benefits include:
• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family 
• Market-leading paid carers leave with up to 2 weeks off 
• Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
Ready to connect for good and help shape the future? Apply now

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good.  Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers. 

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country.   Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.