Product Manager, Social Value

Closing Date: Sunday 23rd August 2026

Location(s): Birmingham, Bristol, London or Manchester

 

Flexible Working
The BT group operates a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week. 

About the role

Social value is becoming a critical factor in customer procurement and contract delivery, particularly across the public sector and increasingly within private sector and wholesale markets. Customers expect organisations to demonstrate measurable social impact and provide transparent reporting against their commitments.

 

As Product Manager, Social Value, you will be responsible for managing and evolving BT's social value portfolio, ensuring customer commitments are translated into measurable outcomes, robust impact frameworks and effective reporting mechanisms. Working closely with Bid, Commercial, Product, Delivery and Contract Management teams, you will help ensure social value commitments are consistently delivered and evidenced.

 

You will play a key role in strengthening BT's social value proposition through effective governance, performance measurement and customer reporting, helping demonstrate the tangible impact of BT's products and services while supporting contractual and strategic objectives.

What you’ll be doing

Bid & Customer Support

• Partner with account, bid and contract teams to develop social value products and solutions that support customer requirements and commercial objectives.
• Translate customer social value requirements into clear, measurable and deliverable product commitments.

Product Management & Development

• Manage and evolve BT's portfolio of social value products and offerings, ensuring they remain relevant and scalable.
• Collaborate with product teams to develop impact frameworks, delivery models and customer-focused solutions.

Impact Measurement & Reporting

• Define and maintain social impact metrics and reporting frameworks that demonstrate delivery against customer commitments.
• Provide performance insights and reporting to support customer governance and contractual obligations.

Governance & Performance Management

• Support governance processes and reporting associated with BT's social value commitments and objectives.
• Monitor performance against strategic targets and work with stakeholders to ensure contractual commitments are delivered.

Essential Skills / Experience

• Experience in Social Value, Sustainability, ESG or Social Impact programmes.
• Product, programme or proposition management experience, specifically translating customer, contractual or regulatory requirements into deliverable products, services or outcomes.
• Experience developing and managing KPIs, performance measures or impact frameworks.

Desirable Skills / Experience

• Experience supporting bids, tenders or contract delivery.
• Strong data analysis and reporting skills.
• Experience developing governance and reporting processes.
• Strong stakeholder management and influencing skills.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. 
You can design the package to suit you and your lifestyle. Your core benefits include:
• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family 
• Market-leading paid carers leave with up to 2 weeks off 
• Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
Ready to connect for good and help shape the future? Apply now

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good.  Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers. 

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country.   Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.