Digital Product Owner - Wholesale Portal

Closing Date: Sunday 5th July 2026

Location(s): Birmingham, Bristol, London and Manchester

 

Flexible Working
The BT group operates a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week. 

About the role

This role sits within BT Wholesale’s Digital Experience team, focused on building a new strategic customer portal for wholesale clients. 

You will act as a Product Owner for a key area of the portal, shaping and delivering end-to-end digital journeys that allow wholesale customers to order and manage BT’s strategic products. 

This is a greenfield opportunity, joining at design phase and taking ownership through build, launch and continuous improvement. The role will play a critical part in delivering BT’s strategy to modernise customer experience and enable digital-first B2B interactions. 

What you’ll be doing

• Own a defined area of the wholesale digital portal, setting clear product vision and priorities 

• Gather and translate customer and business requirements into deliverable product features 

• Lead an Agile squad, prioritising backlog and coordinating delivery across design, engineering and analysis teams 

• Define and deliver end-to-end digital journeys for wholesale customers, from access through to transaction completion 

• Collaborate with UX designers, developers and stakeholders to create simple, effective customer experiences 

• Influence and align stakeholders across a complex, matrix organisation 

• Challenge teams to improve speed, quality and innovation in delivery 

• Embed a “digital-first” and increasingly AI-enabled approach to product development 

• Ensure solutions are scalable, efficient and aligned to broader product and platform strategy 

Essential Skills / Experience

• Proven experience as a Product Owner within an Agile delivery environment, with ownership of backlog and prioritisation 

• Experience delivering end-to-end digital customer journeys, ideally within transactional platforms 

• Strong stakeholder management with the ability to influence across complex, matrix organisations 

Desirable Skills / Experience

• Experience working on B2B digital products or platforms 

• Background in large enterprise environments with multiple governance layers 

• Experience within telecommunications or a related industry 

• Understanding of wholesale or reseller business models 

• Familiarity with modern web technologies (e.g. front-end frameworks such as React) 

• Curiosity or exposure to AI-driven product development approaches 

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life.

You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus

• Access to an online private GP 24/7 for you and your immediate family

• Market-leading paid carers leave with up to 2 weeks off

• Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay

• Discounted EE and BT products, including mobile and broadband

• Market leading Pension scheme – 5% from you and 10% from us

• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

Ready to connect for good and help shape the future? Apply now

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good.  Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers. 

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country.   Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.