Digital Product Owner

Job Req ID: 60685

Posting Date: 16th July 2026

Function: Product & Propositions

Location: London or Birmingham 

Salary: Competitive + Benefits

**12 Month Fixed Term Contract**

About the role

The Broadband Household squad sits at the heart of how customers manage their connectivity via our digital self-service channels. This squad owns key household management journeys including Parental Controls, Connected Devices, Network Security and Performance as well as owning Parental Controls across both Mobile and Broadband products.

This Product Owner role provides leadership across one of our most strategically important customer propositions: keeping customers and their families safe online. You will own the vision, strategy and roadmap for Parental Controls, ensuring our brands continue to deliver market-leading experiences that give parents confidence and control over their family's digital lives.

The role is particularly significant as the industry prepares for increased regulatory and public focus on online safety, including proposed UK legislation relating to social media access for younger users. You will partner across multiple teams to ensure we are well positioned to respond to changing customer expectations, regulatory requirements and emerging opportunities in this space.

With experiences delivered across app, web, network and platform capabilities, this role requires someone who is equally comfortable discussing customer needs, product strategy and complex technical solutions. You'll define the future vision for these journeys, lead a high-performing squad and deliver measurable customer and business outcomes that support our ambition to be the UK's most personal customer-focused technology company.

What you’ll be doing

• Be accountable for the end-to-end product vision, strategy and roadmap for the Broadband Household squad.
• Own the Parental Controls digital experience across Broadband and Mobile products, driving a clear and compelling long-term vision that’s aligned to customer and business outcomes.
• Lead the squad in identifying, designing and delivering improvements that help families manage their digital lives safely and confidently.
• Define and evolve objectives and key results that align with customer, business and regulatory priorities.
•  Inspire, coach and guide a cross-functional squad consisting of engineers, designers, analysts, delivery specialists and content experts.
• Work closely with technical teams to understand platform capabilities, constraints and opportunities, ensuring solutions are scalable and sustainable.
• Translate customer insight, research and data into clear product decisions and prioritised outcomes.
• Own and prioritise the squad backlog to maximise customer value, business impact and delivery efficiency.
• Define analytics requirements and use data to measure performance, identify opportunities and validate outcomes.
• Build strong relationships with stakeholders across Digital, Broadband, Mobile, Networks, Security, Legal, Commercial and Service teams.
• Collaborate across app, web and backend platform teams to deliver consistent experiences across channels.
• Champion customer safety, accessibility and inclusion throughout the product development lifecycle.
• Communicate product strategy, priorities, progress and results clearly to stakeholders at all levels.
• Identify emerging trends, customer needs and regulatory developments that could influence the future direction of EE's household management experiences.

Essential Skills / Experience

• Demonstrable success leading digital products or complex customer journeys across app and web channels.
• Experience operating as a Product Owner, Product Manager or similar role within a cross-functional agile team.
• Strong digital product expertise with a customer-first mindset and evidence of delivering measurable outcomes.
• Experience defining product strategy, prioritising roadmaps and managing competing priorities.
• Excellent stakeholder management and influencing skills, with the ability to build alignment across diverse teams.
• Comfortable working in technically complex environments and able to engage confidently with engineering teams on architecture, platform capabilities and implementation approaches.

Desirable Skills / Experience

• Comfortable working in ambiguous environments, using data, insight and experimentation to make informed product decisions.
• Experience working on parental controls, online safety, security, identity or digital wellbeing products.
• Knowledge of broadband, mobile or connectivity products and customer journeys.
• Experience working with regulatory, compliance or policy-driven initiatives.
• Familiarity with emerging trends in online safety, device management and connected home.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: 

 

• 10% on target annual bonus 
• Access to an online private GP 24/7 for you and your immediate family 
• Market-leading paid carers leave with up to 2 weeks off 
• Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme 

 

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready. 

 

At EE, we’re harnessing the power of technology to bring people together and make life better.

You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets. 

We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most. 

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. Bring your energy, curiosity, and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance. 

[For corporate TA within Consumer]

EE is the UK’s largest mobile network and a core brand within BT Group’s Consumer unit. Many of our roles are employed by EE but work across a growing, multi‑brand Consumer environment – supporting customers across our family of brands, BT, EE and Plusnet.

You’ll benefit from EE’s strong people proposition, development opportunities and culture, while helping shape the future of consumer connectivity at scale.