Product Operator – AI-Powered Customer Experiences

Company Description

Everyone’s story matters. Come shape your story with us at Riverty.
But where does that take you?
 
To one of our 30 hybrid workspaces – designed for exchanging ideas, learning from others, and shaping the way we work. An international community of over 4,000 people, representing almost 80 nationalities across 12 countries. United by one mission: Combining empathy, advanced technology and data-driven insights to keep people and businesses in flow. With payments made for them. So that they don’t have to worry about it.
 
And there’s more. We are part of the family-owned Bertelsmann group. Established. Corporate. In a fast-paced industry. We enable flexible payments in various industries, simplifying the financial management of known brands and helping people repay debt to build financial confidence. In short: shaping FinTech.

 

Job Description

We are looking for a

Product Manager Conversational AI (m/f/d)

(unlimited, fulltime) Join our team at our locations in Berlin, Verl or Baden-Baden - flexible working conditions available

 

Millions of people each year end up in difficult financial situations. How they are treated in those moments matters, and technology can make it better.

As a Product Manager for Conversational AI within our BU Collection, you'll define how AI-powered experiences across chat, voice, and digital portals help people resolve debt in ways that are faster, clearer, and less stressful.

This is a builder role: you'll work hands-on with a cross-functional team spanning Platform Engineering, AI Engineering, Operations, Data, Compliance, and Corporate AI leadership, bringing structure, experimentation, and momentum to a domain that's still taking shape.

 

Your responsibilities will be: 

• Define and drive the product vision, strategy, and roadmap for Conversational AI across all consumer interaction channels
• Analyze and prioritize key journeys (payment, installment, dispute, status inquiries) to maximize digital self-service and conversion
• Bring clarity and ownership into a fragmented domain by establishing a structured product setup
• Design and run experiments to validate use cases quickly, ensuring only the highest-impact bets get built without waiting for perfect conditions on interlinked systems
• Ensure smooth end-to-end execution from discovery to launch and performance optimization
• Define and track key performance metrics to drive continuous improvement across live channels
• Coordinate cross-functionally with Platform Engineering, AI Engineering, Operations, Data, Compliance, Customer Service, and Corporate AI

 

Qualifications

What you bring:

• Bachelor’s or Master’s degree in Business, Product Management, Information Systems, AI, or a related field, or equivalent practical experience
• 3–5+ years of product management experience in AI-driven products, B2C digital platforms within fintech or other regulated industries
• Strong stakeholder management skills, with experience navigating complex international organizations
• Ability to bring structure and prioritization to ambiguous environments with fragmented ownership
• Affinity for conversational AI technologies (LLMs, NLU, chatbots, voicebots) and backend/platform constraints
• Business fluent English is required; German skills are a plus

 

Additional Information

 

Disclosure requirements pertaining to the collection of your personal data:

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.

You can contact the company’s Data Protection Officer at the above-mentioned postal address. 

Further information on data protection and your rights can be found here.
 

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