San Francisco, United States · Founded 2007 · 5000+ staff
Zendesk is a customer service and employee experience platform that leverages AI agents to help businesses deliver fast, personalized support across multiple channels including chat, email, voice, and more. Trusted by over 200,000 companies worldwide, Zendesk provides cloud-based software solutions for customer relationship management, support ticketing, sales automation, and workforce engagement, enabling organizations of all sizes to transform their customer and employee service operations.
Roles based in: Berlin, Krakow, Lisbon, London
Builds in: AI/ML · Enterprise
Seniority: 2 Senior · 1 Lead
Publishes salary on 1 of 3 ads · Hiring product roles here since April 2026
Curated from live Zendesk postings. Click any role for the full brief.
Lead Product Designer on Zendesk's AI Agents team, shaping intuitive and trusted AI automation experiences.
Lead the strategic AI roadmap and drive adoption of Zendesk's Resolution Platform for enterprise customers to maximize business impact and retention.
Senior Product Manager at Zendesk focusing on AI Agent Configuration and Personalization in Berlin.
We haven't seen these on Zendesk's site in over 60days. They may already be filled — check the company's own careers page before applying.
No longer open on Zendesk's site. Kept for reference — saved archived roles stay in your dashboard.
Build AI-powered workflow solutions for customer service at Zendesk.
Lead design for AI-powered knowledge platform at Zendesk, shaping customer experience.
Design AI Copilot experiences for Zendesk's customer support software.
Design AI-powered knowledge platforms for Zendesk's customer experience software.
Build a knowledge graph for Zendesk's AI experiences, enhancing customer service.
Lead design for AI-powered knowledge platform at Zendesk, shaping customer experience.
Design AI Copilot experiences for Zendesk's customer support software.
Design AI-powered knowledge platforms for Zendesk's customer experience software.
Build a knowledge graph for Zendesk's AI experiences, enhancing customer service.