Senior CRM Product Owner, US BioPharma

The role

• Lead technical implementation and optimization of Salesforce Life Science Cloud, Marketing Cloud, and Data Cloud for U.S. BioPharma operations.
• Design and drive AI-driven omnichannel orchestration strategy, leveraging Data Cloud as the central intelligence engine to sync field rep CRM activities with personalized digital journeys.
• Oversee integration modernization: transition from legacy middleware to real-time, API-first architectures with event-driven integrations and microservices patterns.
• Mentor and lead engineering squads while serving as technical liaison to Global Product teams, translating U.S. regulatory and market demands back into the global roadmap.

What they are looking for

• 7+ years in CRM or customer engagement platforms; proven track record with Veeva CRM or Salesforce Life Science Cloud suite.
• Expert-level mastery of closed-loop marketing, omnichannel orchestration, and Data Cloud; deep hands-on experience with RESTful APIs, Event-Driven Architecture, and tools like Kafka or MuleSoft.
• Proven ability to influence senior stakeholders across business and IT; translate complex technical trade-offs into strategic business value.
• Leadership experience scaling Scrum/Kanban squads, managing technical debt, and driving DevSecOps culture (CI/CD, GitFlow, automated testing).
• Preferred: hands-on experience with Salesforce Agentforce, LLMs, or RAG; understanding of U.S. Pharma landscape (HIPAA, claims data, EHR); AWS/Azure and Snowflake proficiency.

What is in it for you

• Work at the forefront of the agentic era of CRM, deploying cutting-edge Salesforce tools to drive patient impact at scale.
• Shape the technical foundation of a modern, data-driven engagement ecosystem that directly translates into better outcomes for the U.S. patient community.
• Access to global innovation pipelines and direct influence over global product strategy from a U.S. commercial perspective.
• Culture of continuous learning, professional development, and inclusive teamwork at a leading biopharmaceutical company.